What is artificial intelligence?
Artificial intelligence is software built to perform tasks we normally associate with human intelligence: recognising a face in a photo, writing a paragraph, answering a question, spotting a pattern in data. The kind almost everyone means when they say “AI” today is a large language model, the technology behind chatbots such as ChatGPT, Gemini, Copilot and Claude. When someone talks about the current AI wave, they are usually talking about these systems, and they are what this section is here to explain.
What a language model actually does
A language model predicts likely text. It reads the words so far and works out, one piece at a time, what tends to come next, having learned those patterns from an enormous amount of writing. That single mechanism, applied at scale, is enough to produce answers, summaries, translations and code.
Why it is powerful, and why it is fallible
The same design that makes these systems useful is what makes them unreliable. They are fluent and confident, and they will state something false in exactly the same steady tone they use for something true. A language model has no built-in sense of truth; it produces text that reads well, which is not the same as text that is correct. Treat its output as a fast, capable draft to check, not a settled fact to trust.
Researchers are careful with the bigger words attached to these systems. Whether a model genuinely “understands”, “reasons” or is anything like conscious is actively debated, not settled, and the honest position is that we are describing behaviour rather than inner experience. Bodies such as the US National Institute of Standards and Technology and Stanford’s Institute for Human-Centered AI frame AI in terms of what a system does and how much you can rely on it, which is the framing this section follows.
What you can do from here
The pages below explain the machinery, define the vocabulary you keep meeting, and set out where the limits are. They cover concepts rather than products, so nothing here turns on which company built which tool or what any of it costs. Start with whatever you most want to make sense of, whether that is how a model is trained, what a term like “hallucination” means, or why a confident answer can still be wrong.
Last reviewed 7 July 2026
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The kind of AI behind chatbots: a model trained to predict the next piece of text, and why that simple idea does so much.
Guide What is artificial intelligence?AI is software that performs tasks we associate with human intelligence — the plain definition, and why the term covers so much.
Guide How to write a good promptThe few habits that reliably improve what you get back from a language model — context, specificity, examples — explained plainly.
Guide How language models actually workFrom training on text to answering your prompt: the two phases, without the maths — what the model learned and what it does.
Guide Why AI makes things upHallucination explained: why a model that predicts likely text can state false things with total confidence, and what reduces it.
Guide What AI can and can’t doAn honest map of where today’s models are strong, where they fail, and the traps — confident errors, no true understanding of truth.
Guide What is retrieval-augmented generation (RAG)?How you give a model facts it wasn’t trained on: fetch relevant documents, put them in the prompt, and let it answer from those.
Guide What is a neural network?How layers of simple units, tuned on examples, add up to a system that recognises patterns — the idea beneath modern AI.
Guide What is deep learning?Machine learning with many stacked layers that learn their own features — the approach behind most of today’s AI.
Guide What is generative AI?AI that produces new content — text, images, code — by learning the patterns of its training material, not just sorting inputs.
Guide What is an AI agent?A model wired to take actions and use tools toward a goal, not just answer — more capable, and with more to get wrong.
Guide What is supervised learning?Teaching a model from labelled examples — the most common way machine learning is done, and where its limits come from.
Guide What is reinforcement learning?Learning by trial and reward rather than from labelled answers — how a system improves by acting and seeing what works.
Guide What is natural language processing?The field of getting computers to work with human language — from spam filters to translation to today’s language models.
Guide What is computer vision?Getting computers to interpret images and video — how a system learns to see, and where it already shapes daily life.
Guide What is an embedding?How AI turns words and images into numbers.
Guide What is a transformer?The core architecture behind modern language models.
Guide What is a diffusion model?How AI creates images from noise step by step.
Guide What is fine-tuning?Customizing a base model for your own use case.
Guide What is zero-shot learning?How AI tackles tasks without specific training.
Guide What is model compression?Making AI models smaller and faster.
Guide What is overfitting?When a model memorises its training data instead of learning the pattern — and looks great in testing but fails in the real world.
Guide What is unsupervised learning?AI that learns from unlabeled data to find patterns.
Guide What is transfer learning?Reusing an AI model trained on one task for another similar task.
Guide What is a convolutional neural network?A neural network specialized for processing grid-like data such as images.
Guide What is gradient descent?The core algorithm for training machine learning models by reducing error step by step.
Guide What is a token?The basic building block that language models read and generate.
Guide What is a generative adversarial network?AI that creates realistic images, music, or text by pitting two networks against each other.
Guide What is multimodal AI?Learn how AI combines text, images, and sound for advanced tasks.
Guide What is AI safety?Discover the principles and practices to keep AI systems trustworthy.
Guide What is explainable AI?Learn how XAI helps reveal why AI models reach certain conclusions.
Guide What is AI bias?Understand how AI systems can inherit and amplify human prejudices.
Guide What is machine learning?Get a straightforward explanation of how machines learn from data.
Guide What is AI alignment?Explore why aligning AI with human intent is a critical research area.
GuideCompare
Three terms used interchangeably that aren’t the same thing: how they nest, with language models sitting inside all three.
Comparison Claude vs ChatGPTAnthropic’s Claude and OpenAI’s ChatGPT, compared on what is actually measurable — token price, context window and output limits — using each brand’s current flagship, dated.
Comparison Claude vs GeminiAnthropic’s Claude and Google’s Gemini side by side on price, context window and output limits — each brand’s current flagship, every figure dated and attributed.
Comparison ChatGPT vs GeminiOpenAI’s ChatGPT and Google’s Gemini compared on token price, context window and output limits — the current flagship of each, with the date every number was read.
ComparisonSee it in numbers
Key terms
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Questions people ask
What is ChatGPT and how does it work?
ChatGPT is a chatbot built on a large language model — an AI trained to predict likely text, which is what lets it answer questions, draft writing and hold a conversation. You type a prompt and it generates a reply one piece at a time, rather than looking up a stored answer. It's the best-known example of this technology, but not the only one: Claude, Gemini and others work the same broad way.
How is an AI chatbot different from a search engine?
A search engine finds existing pages and points you to them; a language model instead generates a new answer in its own words, predicting likely text rather than retrieving a document. That's what makes chatbots feel fluent and conversational, but it also means they can state things that are wrong, since they aren't quoting a source by default. Some tools now combine both approaches, letting a model draft its answer from live search results rather than from memory alone.
Why doesn’t AI know about recent events?
A language model learns from a fixed collection of text gathered up to a certain point, called its knowledge cutoff, and once training stops it has no awareness of anything that happened afterwards. Having a conversation with it doesn't retrain it, so its knowledge stays frozen at that date no matter how you phrase your questions. Some systems get around this by searching the web or being handed current documents at the moment you ask, which is how they can discuss recent events despite the underlying cutoff.
Can I trust what an AI tells me?
Treat an AI's answer as a capable draft to check, not as a finished authority. Language models generate text that sounds plausible, but they have no built-in mechanism for checking whether what they say is true, so they can state false things fluently and confidently — a failure mode known as hallucination. Verify anything that actually matters, especially precise facts, figures and recent events, before you rely on it.
Is AI actually intelligent or conscious?
There is no credible evidence that today's AI models are conscious or sentient. The mainstream scientific view treats them as sophisticated pattern machines rather than minds, even though what counts as genuine 'understanding' is still a real and open debate among researchers. Consciousness specifically is not something current systems are thought to possess, so dramatic claims to the contrary are worth treating with caution.
What is a token in AI?
A token is a small piece of text — often part of a word rather than a whole one — that an AI language model treats as a single unit when it reads input and generates output. Before a model processes your text, it splits it into these pieces, turns each into a number, and works with the numbers rather than the letters themselves. Common words may become a single token while rarer words, long strings of digits, or unusual spellings are broken into several, so the token count of a passage rarely matches its word count. Because a model's memory limit and its usage cost are both measured in tokens, they are the practical unit for gauging how much text a model can take in at once.
What does it mean when an AI hallucinates?
A hallucination is when an AI states something false or fabricated while sounding just as confident as when it is right. It happens because these systems generate text by predicting plausible-sounding sequences of words, not by checking claims against a store of verified facts, so a fluent guess and a correct answer can look identical on the surface. The invented material often reads as convincing detail: a citation that leads nowhere, a quote no one said, a figure with no basis. Because the model gives no signal that it has crossed from knowing into guessing, anything it produces is worth verifying against a trustworthy source before you rely on it.
What is training data?
Training data is the collection of examples a machine learning model learns from, and it shapes almost everything the finished model can do. Each example pairs an input with the pattern or outcome the model is meant to pick up on, so during training the model adjusts itself to fit those examples and, ideally, generalises to new cases it has never seen. Because the model can only learn what its examples contain, gaps, errors, or biases in the training data tend to reappear in the model's behaviour. This makes the choice and quality of training data one of the main things that separates a reliable model from an unreliable one.
What is machine learning?
Machine learning is a subset of artificial intelligence where systems learn patterns from data to improve their performance on a task without being explicitly programmed with rules for every possible outcome. Instead of following hard-coded instructions, a machine learning model is trained on examples — such as labelled images or past sales figures — and uses statistical techniques to generalise from those examples to new, unseen data. The more relevant data the model receives, the better its predictions or decisions typically become, which is why machine learning powers everything from spam filters to recommendation engines.